Focussing on Social Computing
The TFPL blog has an interesting post on some comments from a focus group on Social Computing (and it's use in the workplace)
To draw out some specific comments/points:
- The Civil Service code for online participation
- Example of the reduction of email "burden" by use of a wiki
- A company responding (positively) to a negative 'Tweet' about them
- "IT must learn to trust people with tools and increase its user focus"
- How a tool is rolled out impacts on whether it increases or decreases workload
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